The rooms need a complete refurbishment!! But then, we didnt spend much time inside, because just at the rear of the block is a warm pool with jacuzzi's which helps.Food. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Extra points per night for bookings made via www.bahia-principe.com or our call centre. Dear Guest.Thank you for choosing Luxury Bahia Principe Akumal Don Pablo Collection and for taking the time to share your recent stay with us.It is great to know that you really had a good time with us and you enjoyed your anniversary decoration!We are honored that you have selected our hotel as your holiday destination and will be looking forward to welcoming you back to our hotel.Kind Regards from Mexico,Monserrat GmezLuxury Bahia Principe Akumal Don Pablo Collection. It is mentioned that the place is large; that is an understatement and you must think crowds, line ups and walkie talkies for the buffet restaurants and the trolleys. Extra person 120 USD. Every restaurant that we ate in was lovely and we had no trouble booking the restaurants through the concierge and through the Bahia app. The room does need an update but I found it comfortable and had a Mexican feel about it. Photos. There's something sublime about eating breakfasts oceanside in the morning.-Excellent a la carte dinners (we used the app to book everything). The evening entertainment is great! ake a mask and snorkel, lots of pretty fish in the warm waters.The beach bars are well placed and staff do take orders.Staff. We were also surprised that so many of the restaurants were big glass boxes and that there were very few outdoor eating experiences (1).This is a very negative review and I have never written one like this before. Whether you prefer to lounge by the beach, release your tension at the spa, or experience a taste of international cuisine, there's endless ways to enjoy each day. Taxes and fees that are shown are estimates only. I felt sorry for them and they were just so pleasant. If you were being extremely picky the bathroom could have done with a few touch ups but the whirlpool bath makes up for any cosmetic deficiencies ! I found we were waiting ages to be served drinks and quite often they were wrong, just wanted a JD with ice but got a JD Roth coke. This was our fifth stay at the complex since 2009, first since 2013 with the other four stays being at the GBP Coba for which I have posted previous reviews for. Great drinks selection with premium brands such as Hennessy and grey goose. The stay at the luxury Akulmal allowed optional complete service to all other 3 which made a huge resort if you like big. The swimming areas were wading pools at the best with water only thigh high and no wave movement. The place is beautiful and well maintained. MY BAHIA PRINCIPE LEVELS AND BENEFITS. Everything about this hotel is perfect. ;)We will be more than happy to welcome you again!Kind regards from sunny Mexico,Estefana DelgadoLuxury Bahia Principe Akumal. Beach - very long, with areas with sand and other not accessible - you need water shoes to be comfortable Food - very good Drinks, . I booked for two and it was 102CAD. Every single one of them smiled and were so pleasant. Bahia Principe Luxury Akumal - Akumal Riviera Maya All Inclusive Resort - Call Toll Free: 1-888-774-0040 or Book Online. 2 Pools. Share your best vacations moments using #ExperienceBPPC. Services, Activities and Entertainment: Privilege Lounge*. If you receive a note or email inviting you to a Bahia Privilege Club Presentation for which you will receive a 40 Dollar gift voucher to spend at Bahai and a btl of Tequila for a 90 min attendance - BEWARE. Our experience with Bahia Principe has been phenomenal whether its in Samana (Cayo Levantado), Dominican Republic or in Akumal, Mexico. With our Privilege Club program, members get access to the Privilege Club Suite and enjoy amazing Club benefits at all Bahia Principe Hotels & Resorts in the Caribbean and the resorts in Canary Islands. If we ever go back, I will just book through Air Transat - which is something that I know they would prefer I don't do but until they get their website and call center people set up efficiently, I'm going to-They've sold out to the Privilege Club, there was a time that I wrote: "You want to know what the Privilege Club is to us? There were many boisterous groups partaking of the unlimited amount of booze available and many smokers. But one particular guy really stood out my eldest daughter was 19 when we went she made a couple of friends, they went up to the Hecienda Dona Isabel most nights. We used Akuall buffet the most as iit had the airconditioning, but Sian Kahn had a gala night on Saturday and lobster and prawns ( US Shrimps) that were cooked to perfection.The Akumal resort is well placed next to the ocean, the beaches are clean, plenty of loungers under shade on the beach and pool areas and we would go down around 9am after breakfast and most of the front row loungers were not booked by those out at the crack of dawn to place their towels on. Pool MORE INFO. He then tried to get us to agree to a lesser package for half the cost.We refused this which increased his aggression, by this time he was extremely intimidating and shouting. This was not the experience we wanted or paid for.THE PRIVILEGE CLUB: We had no idea when we booked our trip that we were going to be second class citizens; that areas of the beach would be blocked out - especially the one that was right in front of us. TUI reps in hotel most days in the rooms below the lobby, makes it so easy to book excursions! We have some great pictures of us holding parrots monkeys and a snake ! The staff is wonderful. However, go to Sian Kaan and the service is amazing so I dont understand why there is such a difference in service. The only thing I could have every single day at the buffet is omelette for breakfast and pasta for lunch and pizza for dinner.I cant stand one more day here so I had ended my vacation early despite I had booked a seven day vacation. Dominican Airport Transfers PLUS. Review tags are currently only available for English language reviews. With the many discounts we offer and the ability to be flexible to various accommodations for our members, were a vacation club that goes beyond perks and commits to a full vacation experience. The hotel offers a wide variety of facilities and services created for the whole family, featuring exclusive adult-only areas. Staff super, could not do enough for you. Everything was spotless clean and the maids do a brilliant job. Photos. I didnt get the block I picked but I did get a room next to a very noisy generator even though I had requested a quiet room. !We truly understand your review and appreciate the opinion that all of our present and future customers may have. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Privilege Bar on the Privilege Beach also played music at all times. even complained to be told they didn't have any! Lock in the lowest price from these sites. The quilt had a yellow stain on it!! * Restaurants serving steak need to have steak knives * The Mexican restaurant in the Lobby Premier was disorganised with guests spending up to 35 minutes queueing to get in. My fridge sometimes got topped up and sometimes it didnt. Away from the rays of the sun, the Kids Club features innovative activities like costume workshops, crafts, cooking, expeditions, and childrens games. I was so annoyed and disappointed. *Services and facilities exclusive for Privilege Club members - See 15,894 traveler reviews, 19,222 candid photos, and great deals for Bahia Principe Grand Tulum at Tripadvisor. Mexico, Jamaica, Dominican Republic & Spain, Riviera Maya, Runaway Bay, Samana, Punta Cana, La Romana & Canary Islands. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.Regarding the situation described, all your observations have been forwarded to the General Management and RCI of the resort as guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Your opinion is really important for us to keep the quality in our services at the hotel, thank you for sharing your point of view.We hope to have the opportunity to host you in the future as we believe you will enjoy our new services.Sending you our best regards,Ahiram TavarezOnline ReputationBaha Prncipe Luxury Akumal, This hotel has a lovely reception area, clean restaurants and pool area but the rooms are a complete let down!! Tripadvisor performs checks on reviews. Sometimes the shampoo and soap got topped up. Whether a family vacation or an adult-only escapade your vacation will surely be memorable. Please see our partners for more details. We are Privilege club members, so this is what you get:Golf cart which takes you anywhere in the resort, but service stops at 8:30 PM!! And that didn't change if you tipped or not! Then its in to the Presentation Suite for the sales pitch, delivered personally to you (no one else) by a professional well versed Timeshare salesman (who will say that this is not Timeshares that used to be sold in the past (it is) and should you stupidly enough sign up (like us) - the statement you receive from your Bank clearly states Privilege Club Mex TIMESHARES. In reply we pointed to the 5 day full refund cancellation written in the Contract where it does not mention refunding only part of the initial payment. The standard of the food in most of the a la carte restaurants was fabulous; we ate in different restaurants throughout the complex 11 nights out of our 14 night stay. We find nature noises like birds, the waves, wind in the trees and normal conversation relaxing. For those who want to wake up at the seafront and enjoy the very best in services and amenities. The Privilege Club is such an upgrade! . Our room was lovely and comfortable. We also got charged a transaction fee of 227 from our own Bank which we eventually managed to get refunded as a good will gesture.We will put this down to experience - never to be done again. Best holiday ever! We had no trouble getting sunbeds on the beach even though we were having a leisurely breakfast and not getting there til 10ish. The Privilege Club is such an upgrade! Themed nights for dinner in the buffet served along with many other options also. Also go to Akumal bay and swim with the turtles - amazing. In all we were spoken to by 9-10 different people.Bahia Privilege Club WARNING.If you receive a note or email inviting you to a Bahia Privilege Club Presentation for which you will receive a 40 Dollar gift voucher to spend at Bahai and a btl of Tequila for a 90 min attendance - BEWARE.The 90 mins turns into 4hrs.You are picked up at your Block and taken for a Privilege members breakfast at Coba with a pleasant member of the Bahai Staff (least relaxed bfast of our 2 weeks) who will ask you lots of questions (taking notes) while eating.From there you will be taken to one of the Bahai newly refurbished Suites in Tulum to try and give a wow factor.Then its in to the Presentation Suite for the sales pitch, delivered personally to you (no one else) by a professional well versed Timeshare salesman (who will say that this is not Timeshares that used to be sold in the past (it is) and should you stupidly enough sign up (like us) - the statement you receive from your Bank clearly states Privilege Club Mex TIMESHARES.They tell you everything they think you would be wowed with - the savings on holidays, the top quality rooms and service you would always get as a Privilege Club member and the low fixed price for 3 & 5 day short breaks at Hotels around the World. 1,238 reviews. There were fish to see while snorkelling but it was a sanitized snorkelling experience at the best, ideal for kids just beginning to snorkel, and you saw almost as many legs as fish. Dear guest,First of all thank you for your loyalty in Bahia Principe Hotels & Resorts and for choosing us once again to enjoy your holidays.We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. They have an adults only section and its very quiet. My coffee sometimes was there and sometimes it wasnt. Privilege Lounge*. It was an amazing time. Food was lovely, we went to the main buffet for breakfast and then the snack bar for lunch. I am not complaining about noise from night shows or pool activities; that is an expected occurrence. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. From there you will be taken to one of the Bahai newly refurbished Suites in Tulum to try and give a wow factor. We will make sure your stay is nothing else but a great experience once again.Please do not hesitate to contact us at: info.akumal@bahia-principe.com on your next visit :)Kind Regards from sunny Mexico,Estefana DelgadoLuxury Bahia Principe Akumal, This is the version of our website addressed to speakers of English in Canada. + great staff a credit to the hotel from the entertainment staff to the waiters.clean and tidy grounds around the complex. We went with our friends who are seasoned resort travelers and we were curious how this Grand Bahia compared to other resorts (we have only been here). Indulge in a body scrub, aromatherapy, and a massage at Bahia Spa . The buffet has the same thing everyday and its not vegetarian friendly at all. We were impressed by the friendliness of the staff and the high quality of care that we received; especially from Fabian, the Block butler. Services, Activities and Entertainment: Privilege Beach Club at Las Olas Beach House*. NO bug bites here, a first for me which made my vacation so much more. 4 days before their arrival I spoken to reception to upgrade them as it was a surprise for my dad by the request of my stepmum as it was their anniversary and their 4th visit there. Had we left this until the 6th day there would have been zero chance of cancelling.We received printed documents showing the amount to be refunded which could take 10-15 days. With Bahia Principe resort destinations in the Dominican Republic, Mexico, Spain and Jamaica, as well as access to thousands of hotels and RCI resorts worldwide, we can take you wherever you wish to go. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. In all we were spoken to by 9-10 different people. Del Sol Beachfront Hotel and Condominiums. All your observations are well received and we will do our best to reinforce the areas mentioned.Please do not hesitate to contact our Public Relations/Guest Service colleagues in order to receive the best assistance to improve your experience. We always seemed to have two or three groups sitting close by in any outside area at all times. Much of what I read in reviews was true. We have stayed at Bahia Akumal several times as we found the Service and Resort very good however this event has soured our views on Bahia as it has become clear the owners endorse this Time Share racket called Bahia Privilege Club. Please do not hesitate to contact us at: info.akumal@bahia-principe.com on your next visit.Kind regards!Estefana DelgadoLuxury Bahia Principe Akumal. The buffet was the best, Prawns, calamari, other seafood,fish, roasts, mexican fare, pizza's and other junk food is available. I don't know how many times we would settle in to a quiet area only to have the music start. The flavours made it superb and am dreading going back to what we get here in the UK once Tesco have removed all taste.Entertainment. We were also shocked to find that the restaurants we went to were actually half buffet, you had to serve yourself appetizers and desserts - not a true dining experience. The room never felt clean and my partner sometimes cleaned it as the floor was dusty. They named this guy the big boss man he was the head of the Night club really wish we had gotten his real name. Tripadvisor performs checks on reviews. Well, the privileges for those who aren't in the Privilege club are gone. We always seemed to have two or three groups sitting close by in any outside area at all times.Much of what I read in reviews was true. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I was at the beach all the time as the main pool is just constantly loud for me but great for more the party people or people who like that atmosphere. For Sale: 184000 - Condominium, 1 bed, 1 bath, 850 sqft at Quetzal 3 in Bahia Principe. Dear Guest,First of all we would like to thank you for choosing Luxury Bahia Principe Akumal Don Pablo Collection.We are glad to hear that you enjoyed your time in our hotel and we appreciate that you took your time to share your experience.We will be more than happy to welcome you again!Kind regards, Geraldine LunaLuxury Bahia Principe Akumal Don Pablo Collection, This is the version of our website addressed to speakers of English in the United States. I am not complaining about noise from night shows or pool activities; that is an expected occurrence. Bahia Principe Luxury Akumal: Very good service and amenities - See 13,358 traveler reviews, 16,939 candid photos, and great deals for Bahia Principe Luxury Akumal at Tripadvisor. Our mission is to exceed our guests expectations and we are glad to know that we accomplished this goal with you.If you choose us again as your holiday destination it will be pleasure to welcome you again. Beach service not bad, but you could guarantee if you wanted a drink the bar staff had just left!All in all a lovely hotel great to walk around, staff work very hard, lovely beach, food repetitive but when isn't it! There are not that many resorts that have a large variety of restaurants you can choose from, the hotel app allows you to book anything, report an issue, or request something.We stayed in Akumal, but also went to the other hotels for breakfasts or dinners, and all were of a high standard. Photos. This will be hard to beat. On the other corner of the beach, close to the Bahia Principe Akumal hotel, is the new chic adult-only Privilege Beach. ;- )Kind regards, Geraldine LunaLuxury Bahia Principe Akumal Don Pablo Collection. The staff is wonderful. We always seemed to have two or three groups sitting close by in any outside area at all times.We mentioned our concerns to our travel company and were told we could move to the adults only section - a ten to twenty minute trolley ride from the waterfront. On the beach platform on the water is yoga, zumba and water aerobics, and well attended because it just works.This happens at the pools too. Two of us are vegetarians even a lot of choice for us.I believe that it's the staff that make this hotel they go above and beyond the call of dutie. A big shout out for our 3 amigos Perpetuo, Edwardo and Lino at the main buffet restaurant for their amazing service and smiles. . With pools only steps away from beach, this hotel is bound to become your home away from home. HOWEVER, there were things that we did not like and we will not be returning. Once the sun has set and the family is ready to enjoy the evening, head to these member-only areas for a drink before dinner or just before the night show at the theatre, which is just around the corner of the Privilege Lounge. 4.5-star luxury property by the ocean. Thank you for taking some time to express your impressions during your stay and for sharing your comments and points to improve with the Bahia family at the Luxury Bahia Principe Akumal.We hope that we will be able to welcome you back soon . The worst all inclusive resort Ive ever been to. HOWEVER, there were things that we did not like and we will not be returning. 1.0 miles from Bahia Principe Luxury Akumal. In all we were spoken to by 9-10 different people.Finally at the end of this lengthy sales pitch comes the package cost accompanied by all the savings and additional extra benefits which sounds good at first glance as it did to us when sat there. and its verry bad for your health, I can feel the smell all the time :(( just because of that, want to go home!! The main beach is so clean We are going back to our paradise next Christmas and New year 2016-17 again. Dear Guest,First of all we would like to thank you for choosing Luxury Bahia Principe Akumal Don Pablo Collection.We are glad to hear that you enjoyed your time in our hotel and we appreciate that you took your time to share your experience.The suggestions we receive from our guests are very important to maintain the quality and service.We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Even the seagulls are smaller than our chip eating variety and not annoying.Transport. Log In. We actually found that while the bookable restaurants were really good, the same could be said of the buffets. Bahia Principe Grand Tulum: Great Time, Will Return! My youngest emailed the hotel before we went as we celebrated our wedding anniversary when we arrived they had decorated the rooms beautiful. yes this resort has a huge problem with seaweed getting washed up on the beach, there are armies of men trying to clear it up but they cant keep up with it. One luxury Hotel asked if we could fwd them a screenshot showing where they were listed as they werent aware of this.After thinking about it over the next couple of days and doing some online checks (which we should have done prior to attending - our error) we decided to cancel and returned to their office within the 5 day cooling period.What a completely different reception we received.The initial salesman tried hard to convince us that we shouldnt cancel as it was such a great package. When you are at this resort you are able to go to all the other resorts and use their services as well. Others found the sales pitches very annoying. , featuring exclusive adult-only areas many boisterous groups partaking of the beach even though were! Is such a difference in service, is the new chic adult-only beach... Once Tesco have removed all taste.Entertainment the waves, wind in the warm waters.The beach bars are placed! 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