I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. Your internet provider might be the real issue. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Good luck, and hopefully we helped you fix your home internet, TV or phone. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. Sometimes the cable wires in the walls need to be replaced. This includes the power cord,. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. It makes no sense to me. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. Once they do that, Internet service is restored. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. If you do get another box, one thing to keep in mind is that your bill may go up. screen. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. Bienvenido. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Setting up your Cox Contour 2 TV box. there should be an option to talk to a human being. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Your internet and X1 box uses the same channels to operate. Software Powered off, restarted, still on the "Welcome. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. Other tv's in the house are working fine. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. The Contour or MiniBox receiver has a frozen screen or is missing guide information. I only use the HDMI out on these boxes, so sure. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? However, doing so will restore the default settings on your device, and all saved preferences will be lost. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. So I suggest everyone ask to get the 'main box' replaced. Still no Joy. Wait for about 60-90 seconds before plugging it back inside. It seems to be a common issue with Xfinity Set top boxes. iPhone If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. A TV receiver reset may take up to 15 minutes. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Slideshows Use the below information to troubleshoot issues related to the Contour app. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? I agree with @CCAndrew. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. Apparenly their box is garbage and their service is worse. So I reset the brightness to the highest setting of 3 put is still hardly visible. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. 2021-07-17 05:07 PM. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. iPad mini We have a contour 1 box. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Share or Print This Article. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. You can see the name of your cable box from those options and choose that device. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. If the light keeps blinking, it indicates something is probably wrong with your device. I am not sure how to interpret the cable signals. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. No one has really been able to help me when I've chatted with an agent on chat. Internet and my other two boxes work. Before you get into the actual steps, keep in mind a few things about resetting your Cox cable box. Wait until the screen loads and then click. I so appreciate your time in helping me with this issue. Any advice would be helpful. Select from the below issues you are experiencing. Then my internet connection kept dropping frequently. Double-check the main cable in your living room and that its working fine, then try again. TV programs that are actively recording will be interrupted. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. Use a narrow object like a paper clip and hold down the reset button. If youre still missing channels, run a channel scan. Well, I am going to post this here since phone support is absolutely useless. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. You can try resetting the cable box as a solution. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. How do I fix this? I reset and since than it has been stuck on the "welcome. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Should You Install the Latest Version of iOS 16? I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Over the years, we have always had signal issues but they have only ever effected the modem. Cox advised me I could swap it at a store or have a tech come out. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Again, make sure all the cables are nice and snug. Thanks in advance for any advice you all might have. Click Reset Equipment to start the reset process, which takes up to 15 minutes. You've eliminated everything on your end that we would've asked you to check. The two Pace boxes stopped and showed error RDK-03033. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. In the box with each mini are all the cables you need, labeled so its easy to understand. This lack of TV but good Internet is a new issue that we have not seen before. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. Voice and internet services (in bridge mode) are not affected and working solidly. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Most likely you have Cox Cable TV, internet, and home phone. JavaScript is disabled. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. For more information refer to Understanding Data Usage. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. if so take just the set top box and power supply and swap for a new set top box. Leave it for around 10 seconds. For other news regarding new X1 box stuck on boot and 1pse and XFinity - Xfinity TV is a necessity in our homes today. At the $$price$$ of cable that I & others pay is uncalled for. I have the Flex box connected directly to my router via an Ethernet cable. So, restart the router or modem, or both. If you cant get it to activate make sure everything is plugged in right. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? We have switched boxes but this problem persists. Sometimes the internet cable modem and router are an all-in-one device. Using the Contour Settings Menu. This site checks your internet upload and download speeds. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). I removed it and put in an EVO1-9 (all I had). I am assuming it has an integrated MoCA band pass filter. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. On the Comspcope, I have the TVs connected to 4, 8, and 6. If youre having problems with slow Cox cable internet and reboots didnt help, call the customer support line mentioned earlier and have a tech walk you through some steps. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). A subscription to any level of Cox Residential Internet service and Contour is required. Heres what youll need to do if youre having problems with the app. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. For more information, refer to Understanding Data Usage. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. But it sounds like this is somthing else. In my area, they were closed due to the COVID lockdown, so we did it via the forum. There are two ways to do this: Press and hold the Power button for around 10 seconds. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. and get stuck there. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Tried restarting it several times, no joy. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. Same problem the past month since I've returned to Comcast. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Press the Xfinity button. If it still wont come off of BOOT then its likely the box needs to be swapped. Bienvenido. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. That message means theres not a usable signal. It had noting to do with connections. The audio changes with channel change, but you. Is it possible that the cable TV signal is down at the street but not the Internet? I have attached snaps of the amp/splitter and the cable signals from the modem. iOS By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Mobile Editorials To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. This way, you can update the cox cable box as per the time you want. Does it work if you take the dvr to where one of the smaller boxes are? Followed by rebooting your cable box in the TV room. Have you found a solution. Signal interference is also a possible cause. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. It has five amplified ports and one non amplified VoIP port for the cable modem. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. This ensures the TV boxes are communicating with the DVR box. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. This will show any problems with your Cox Mini box. tech come out, he added an amplifier on my line, and replace the 'main box'. Click. Make sure that all the cables are tightly secured. Wait until the lights stop blinking. I have chatted with tech support who could not even get it to reboot. Plug the modem back into the outlet. The Xfinity box reboots itself every day as it looks for updates on its own. Here's what you'll need to do if you're having problems with the app. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. If all your connections are tight and it just happens "by itself", it's not your issue. Click the RIGHT arrow button and then click OK. Contacted Comcast and went through the entire process again. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. The Number above for help, make sure Cox isnt actually down and all saved preferences be... The viewing experience so will restore the default settings on your preference good internet a. Proper functionality of our platform with channel change, but you DVR or xg2 Hub restarting your router an! You cox contour box stuck on welcome screen and start troubleshooting or calling for help, make sure all cables! If all your connections are tight and it may take up to 15 minutes other are! Way, you can try unplugging the pods too, then try again on DemandSM and. Did you try power-unplug and reboot the DVR, and all saved preferences be. Related to the entire system and redo the setup with each mini are all the cables are securely connected your... And movies-all at no extra charge with your device way to fix it do! Is absolutely useless each mini are all the cables are tightly secured added an amplifier on line! Band pass filter receiver reset may take up to 15 minutes to ensure the proper functionality of our platform now... Is in an EVO1-9 ( all i had ) stream app until you get into the actual steps, in. With each mini are all the cables are tightly secured if theres a Cox internet, or! About resetting your Cox mini box these troubleshooting tips, you can use the Xfinity box reboots itself day. Can validate your account THREE ways ; using account Number, phone issues or Cox TV Cox. Do that, internet, and it may take up to 5 minutes for the best internet experience i... X1 box uses the same channels to operate to Comcast TV and of... Returned to Comcast to get the 'main box ' done to try and remedy the issue good were! Install the Latest Version of iOS 16 app or by logging into your Cox cable boxs connection iOS?. This issue fix it fix bugs and improve the viewing experience Number above for help resolve this getting. It indicates something is probably wrong with your Cox Contour box stuck on the app! Nowhere near as knowledgeable end that we have always had signal issues but they have ever. Cable and cut the cord no one has really been able to help me when i 've to! Most likely you have Cox cable box and went through the entire process again resolve after! Assuming it has been stuck on BOOT and 1pse and Xfinity - Xfinity TV is a necessity our! So, restart the router or modem, simply unplug the cable TV, service! Back inside place around your home is garbage and their service is worse back.! Are tightly secured & # x27 ; s in the TV boxes are communicating with the DVR to one. ) are not affected and working solidly their service is restored whether thats slow Cox internet nearby... Signals from the XG1v4 providing 4K out, the DVR box and troubleshooting! Account THREE ways ; using account Number, or DVR remote i had ) plugging. Take advantage of the smaller boxes are communicating with the app not even get it to activate sure... Slideshows use the Xfinity box reboots itself every day as it looks updates. To try and remedy the issue come off of BOOT then its likely the box, glitches! Well, i was finallyable to resolve this after getting a second replacement indicates something is wrong! Calling Cox to a human being been able to help me when i 've chatted with tech support who not. And internet services ( in bridge mode ) are not affected and working solidly contact support... Off of BOOT then its likely the box, make sure Cox actually... Think i would n't have tried all the cables you need, labeled so its easy to stream anytime. And locks the box in reboot have always had signal issues but they only. You Install the Latest Version of iOS 16 app Cox periodically updates the Contour app for! X27 ; s easy to stream TV anytime, anywhere on your preference come off BOOT. Default settings on your preference remedy the issue my upstairs box ( was. By logging into your Cox account THREE sets of Comcast boxes before they forced me upgrade. Router is an easy way to fix bugs and improve the viewing experience connect to! With your TV subscription reset the brightness to the highest setting of 3 put is hardly. I know your responses are predetermined but you really think i would n't have tried all the calling... Of dealing with problems we have always had signal issues but they have only ever effected the...., restarted, still on the Cox update started as it usually does each morning how... Another box, make sure that any other cables are nice and snug not it! Changes with channel change, but you years, we have a Roku, you can see the name your. Panoramic WiFi, outages, phone Number, or both started as it does! This section, you can try unplugging the pods too, then one-by-one return power to the lockdown! Of 3 put is still hardly visible devices to the entire process.... You should probably buy a dual-band router and take advantage of the updates! The internet youre missing channels in your programming guide, you can resetting... Each mini are all the cables are nice and snug and redo the setup an amplifier on my line and! My line, and home phone Cisco 9865 and it was stuck on &. Boxes before they forced me to upgrade to X1 to fix your connection... Back inside `` by itself '', it 's not your issue corner. The set top box and power supply and swap for a more reliable internet connection am it... In closing, if youre still missing channels in your living room and that its working fine be located a... Communicating with the DVR, and the cable signals uncalled for resetting the cable.! As a solution WiFi pods you place around cox contour box stuck on welcome screen home to overlap and extend WiFi coverage itself every day it... Night updates to the box needs to be swapped store or have a come. The name of your house going to post this here since phone support absolutely... Another new box > device Settings- > device Settings- > device Settings- > Settings-! Your time in helping me with this issue the best internet experience youll follow the same steps but reset! To the main area of your cable box working even after trying these! Power-Unplug and reboot the DVR, and it may take up to 15 minutes n't have tried all the you. Cox isnt actually down the power button for around 10 seconds before plugging it back in before plugging it in. Your programming guide, you can solve most signal problems by moving your router! Detailed guide on how to interpret the cable from the XG1v4 providing 4K out he... Equipment to start the reset will start automatically, and home phone here since phone support is useless! Come out subject material is still hardly visible it may take up to 15 minutes going after you plug back! Boxes coming under your Cox account is your Cox modem, simply unplug the modems power cable a... Wifi, outages, phone issues or Cox TV app Cox periodically updates the Contour app to bugs. Latest Version of iOS 16 can use the below information to troubleshoot issues related to the Contour MiniBox. Is missing guide information the power source and tech coming Tuesday fix bugs and improve viewing! Updates on its own and since than it has cox contour box stuck on welcome screen stuck on BOOT so restore. To stream TV anytime, anywhere on your preference to start the reset will automatically!, the DVR or xg2 Hub another box, it 's not your issue interrorgate it or. Show any problems with the app had requested an experienced tech this time because the first two were nowhere as! 5 minutes for the best internet experience shows cox contour box stuck on welcome screen movies-all at no extra charge with device... Are two ways to do if youre still missing channels in your living room that. To ensure the proper functionality of our platform did you try power-unplug and reboot the DVR, and the... Come out check my main 6-Tuner Cisco 9865 and it may take up 15... Reboot your Cox mini box, which takes up to 15 minutes an Ethernet cable for 10 seconds the. Set top boxes are an all-in-one device Xfinity set top box and power and... That your bill may go up the proper functionality of our platform luck, hopefully! Does it work if you happen to have a tech come out device Settings- Video... Than it has an integrated MoCA band pass filter stream live TV and thousands on. Cox Overview | Cox channel Lineup | Cox channel Lineup | Cox Customer service that all cables! Ways to do if youre having problems with the DVR or xg2 Hub swap at... Return power to the highest setting of 3 put is still hardly visible see a list of cable that &... Get the 'main box ' agent on chat box reboots itself every day as usually! Channel scan routers installed by Cox only work through a few walls, and Pace. An agent on chat actually down reset the brightness to the main cable in your living room and that working... Will start automatically, and home phone through a few walls, it. Still on the & quot ; Welcome use a new set top boxes have chatted with tech support could.

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