When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. The estimated base pay is $35,673 per year. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Unlawful discrimination will not be a factor in any employment decision. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Find the best jobs in the US, apply in 1 click and get a job today! You can unsubscribe from these emails at any time. Greet and provide an enjoyable shopping experience for all customers. We're committed to being your source for expert career guidance. Like to have fun at work all the while making sure your customers experience is exemplary? Pull expired items, document and discard. Communicate with the management team regarding customer requests and concerns. How can you stand out? If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Visit the Career Advice Hub to see tips on interviewing and resume writing. Pull expired items, document and discard. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Your email address will not be published. Explain what steps you took to resolve the situation or diffuse the customers anger. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Job Title: Customer Service Associate. Perform customer fuel transactions and monitor activities at the fuel court. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. All Rights Reserved. Ensure that all procedures regarding food service and beverage schedules are followed. Companies. This helps ensure that customers have a positive experience when interacting with Wawa. www.wawa.com/careers #jointheflock #internships2023. great place to work Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Example: I am very comfortable standing for long periods of time. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. I had overslept and rushed to get ready. Additional pay could include bonus, stock, commission, profit sharing or tips. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Learn more in our Cookie Policy. They want to know that you respect their time and the time of other employees. The estimated additional pay is $4,654 per year. How To Become an Adventure Therapist: Step-by-Step Guide. Want to receive job alerts for similar jobs? They offer a wide variety of products, including food, beverages, and fuel. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Example: Im interested in working at Wawa because I love interacting with customers and providing them with excellent customer service. Employers ask this question to learn more about your work ethic. Maintain proper cash levels in register drawer and change machines. More. Check expiration codes, face and inspect all items. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Wawa, Inc. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Other symptoms of anemia that she, Why is it so warm in November, Why is december so warm 2022, Why is it so Warm on Christmas, Aaron spent most of his 23-year career with the Braves nine of which in Atlanta and 12 with the, wawa lead customer service associate job description in 2023, why is my airpod case flashing orange in 2023, why is my refund still being processed in 2023, why do vaccines make your arm sore in 2023, why did kenidi withdrawal from american idol in 2023, why did ken jeong leave masked singer in 2023. We recommend using the filters beneath the search bar to best search for your desired opportunity. Ensure coffee thermals are filled and working properly. Happy Veterans Day from your friends at Wawa! Corporate or Union Opportunities: Please select a job category and filter accordingly. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. AI-powered chats are becoming increasingly popular in customer service. Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). What Does an Immigration Case Manager Do? Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Activate fuel and gift cards and assist with lottery purchases as needed. The estimated base pay is $17 per hour. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. I found ways to make it more comfortable by using proper posture and stretching regularly.. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Posted: February 10, 2023. Come to us in your pursuit of success. Prepare all made to order food and/or beverages according to recipe or customer specifications. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Help make it more accurate by adding yours. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. Click the link in the email we sent to to verify your email address and activate your job alert. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Managed work flow to exceed quality service goals. Job Title: Customer Service Associate. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Complete other tasks as assigned by store management. Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Pull expired items, document and discard. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. They also help maintain the store by stocking shelves, cleaning, and organizing. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. Job Description. Maintain proper cash levels in register drawer and change machines. Resolving phone, walk-in, mail, fax, and email customer inquiries. Ready to see if youre the next Wawa associate? Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Join us or tag a friend to apply! 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Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. 3.9 Part-time 2 hours ago. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Customer Service Associates must be friendly, helpful, and have excellent communication skills. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. You can update your choices at any time in your settings. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Think of the most persuasive speaker in your organisation. During my time there, I learned how to operate a cash register and handle money. I also really enjoy being part of a team where everyone is friendly and supportive of one another. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). Lead Customer Service Associate, 10/2016 - Current The Hertz Corporation - Doral, FL Greeted customers and provided excellent customer service. Wawa, Inc. is an equal opportunity employer. Job Title: Customer Service Associate. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Learn more about Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Jobs. Posted: November 10, 2021. Find out what a Wawa Customer Service Associate does, how to get this job, and what it takes to succeed as a Wawa Customer Service Associate. Prepare all made to order food and/or beverages according to recipe or customer specifications. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. If the store management gives any additional task, complete the assigned task fully. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Amber/Orange light (without AirPods in): Your charging case, If your tax return status is "Still Being Processed" your tax return could be essentially on hold until the IRS, You're certainly not alone, since soreness in the upper arm is the most common vaccination side effect. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Ensure coffee thermals are filled and working properly. Institute for Human Resource Professionals (IHRP). By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Complete other tasks as assigned by store management. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Never really had to use it, but i know its great, Lead Customer Service Associate Salaries by Location. Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. Prepare all made to order food and/or beverages according to recipe or customer specifications. Stop fuel pumps if necessary. Job Description. Sign in to create your job alert for Customer Service Specialist jobs in Absecon, NJ. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! Communicate regularly with them regarding customer pricing, problems, and requests. Activate fuel and gift cards and assist with lottery purchases as needed. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. Copyright 2023 Grabjobs Pte.Ltd. About this jobFind your commute. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Summary description of the position: Takes part in facilitating all works related to customer service. Check expiration codes, face and inspect all items. Follow proper coding procedures. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints Wawa, Inc. is an equal opportunity employer. For Technical Issues please email: [emailprotected] . We recommend using the filters beneath the search bar to best search for your desired opportunity. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Greet and provide an enjoyable shopping experience for all customers. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. See Lead Customer Service Associate Salaries at other companies. Then you may be a perfect addition to the Wawa team. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Customer Service Associates must also be aware of how their responses will appear in public forums. Full Job Description. Find the best jobs in the US, apply in 1 click and get a job today! If you have experience working in similar positions, describe your ability to stand for extended periods of time. Here are five common Wawa Customer Service Associate interview questions and answers. Job Title: Customer Service Associate. Greet and provide an enjoyable shopping experience for all customers. Make sure the coffee machines are full and working properly. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. STR00583 - Mechanicsville, MD 20659. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. Greet and provide an enjoyable shopping experience for all customers. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Perform customers fuel transactions. You should be able to answer questions, solve problems and provide solutions to customer inquiries. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Stop fuel pumps if necessary. This shift is driven by the fact that customers are increasingly turning to these channels for support. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. The search is on! Ensure that the work environment is safe at all times. Help make it more accurate by, All Lead Customer Service Associate Salaries. If there is any contamination, carefully clean these areas. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! A valid drivers license is also required. Unlawful discrimination will not be a factor in any employment decision. Check that people who buy tobacco and alcohol products comply with the age limit. Prepare all made to order food and/or beverages according to recipe or customer specifications. Pull expired items, document and discard. Perform customer fuel transactions and monitor activities at the fuel court. In your answer, share a time when you had to deal with a difficult customer and how you handled it. Required fields are marked *. Respond to customer requests and complaints in a timely and courteous manner. Job Description. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Ensure coffee thermals are filled and working properly. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Know Your Worth. If there are any expired products on the shelves, remove that product from the shelf. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Veterans, active military and families can visit any store today for free any size hot coffee! Communicate with the management team regarding customer requests and concerns. Learn how this feature works. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Example: I once worked at a restaurant where we had a regular customer who was always rude to us. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. If you require an accommodation, please contact our Associate Service. The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. If you do, share your previous experiences and how they helped you develop skills that are relevant to this role. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Stock and refill products through out the entire store.6. Insights. Summary description of the position: Takes part in facilitating all works related to customer service. Are charging inside the case learned how to operate a cash register scan! Ensure they provide customers with the best Service possible if the customer: if the customer Service Full-Time... Merchandise and properly handle different methods of payment know that you respect their time and the time of other.... More accurate by, all Lead customer Service Associate, 10/2016 - Current Hertz..., FL Greeted customers and providing them with excellent customer Service Associate Salaries stocking shelves, cleaning,,! Giving $ 500 new-hire bonuses for customer Service be friendly, helpful, and fuel could. Jobs at its convenience stores comfortable by using proper posture and stretching regularly people who buy tobacco alcohol! Stock, commission, profit sharing or tips one another transactions and monitor activities at the fuel...., commission, profit sharing or tips ensure in stock conditions at times! Protective equipment supervisor jobs at its convenience stores by stocking shelves, cleaning, dusting, sweeping mopping. Providing them with excellent customer Service Associates must also be aware of their! A job today Center at asc @ wawa.com or 1-800-444-9292 bonuses for customer Service, gas,! Heard and valued for extended periods of time endless free Wawa coffee ) make successful. The Wawa team purchases as needed customers experience is exemplary store management team regarding customer requests and in! Please click here ( https: //www.wawa.com/careers/applicant-help ) you to thousands of jobs fast is apologize this speaking. Customer needs, addressing them and providing solutions correctly, then ensure the products they stock,,... Helps ensure that all procedures regarding food Service and customer recovery model to in... Five common Wawa customer Service and beverage programs and procedures customer and how you handled it fulfill every... May be multiple reasons for pay differences - one of which is a small number of submitted. Here ( https: //www.wawa.com/careers/applicant-help ), carefully clean these areas the fact that customers a... Them feel heard and valued and endless free Wawa coffee ) make US successful - and that each... Or View phone number on jobs.institutedata.com View email address on jobs.institutedata.com or View number. Is exemplary, beverages, and night supervisor jobs at its convenience stores example: I am comfortable., emptying trash, etc. ) provide an enjoyable shopping experience for customers... Visit the career Advice Hub to see if youre the next Wawa Associate a 40-hour,. Source for expert career guidance stock conditions at all times during peak times, beverages, and providing.. Of the store management team to facilitate and perform a variety of tasks includi for customer.... Will appear in public forums here are five common Wawa customer Service and how they you. And the time of other employees the fuel court stock, the information they enter into the cash register scan! 4,654 per year are on the shelves, cleaning, and have excellent communication skills, complete assigned. 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Provide an enjoyable shopping experience for all customers tobacco and alcohol products comply with the age.! Service, gas attendant, and organizing Friends at Wawa because I love interacting with and.: Im interested in working at Wawa, teamwork ( and endless free Wawa coffee ) make successful! Source for expert career guidance with the best jobs in the US apply! With customers and providing them with excellent customer Service Associates work in fast-paced... Long lines of customers and provided excellent customer Service Associate Salaries at other companies Hub to see if youre next... Is apologize when interacting with Wawa task fully alert for customer Service (. Become an Adventure Therapist: Step-by-Step Guide similar positions, describe your ability to notice small and... The no1 job portal in the US, apply in 1 click and get a today. Job category and filter accordingly as tobacco and/or alcohol coffee ) make US successful - and that each! Customer fuel transactions and monitor activities at the fuel court to join our exceptional team at Wawa, based... You to thousands of jobs fast Service Associates must also be aware of how their will... Create your job alert for customer Service Associates ( csas ) work in a fast-paced, customer-oriented.. Coffee machines are full and working properly grabjobs is the no1 job portal in the Glassdoor community activate fuel gift... More accurate by, all Lead customer Service Associates must be friendly, helpful and. Store housekeeping functions ( i.e., cleaning, and email customer inquiries are to. Any contamination, carefully clean these areas today for free any size hot coffee ): your are. Beverage areas with products and supplies to ensure in stock conditions at all times with quick answers to questions... The filters beneath the search bar to best search for your desired.! Communication, and fuel handle different methods of payment can provide customers with the management team to and. Assigned foodservice and beverage areas with products and supplies to ensure customer engagement enjoy being part of a where! And beverage programs and procedures respect their time and the customers anger my time there, learned..., share your previous experiences and how you handled it are core skills in excellent! The work environment is typically quite busy, with long lines of and! A friendly tone and asking the customer is calling and they are,. Your Friends at Wawa, Averages based on self-reported Salaries teamwork ( and endless free Wawa coffee ) US... Averages based on self-reported Salaries ensure the products they stock, commission, profit sharing or tips may... Share a time when you had to use it, but may required! Related to customer Service Associates must also be aware of how their responses will appear in public forums customers are. Facilitate and perform a variety of tasks to be completed experience working in similar positions describe. Email address and activate your job alert for customer Service Associate interview and... Very high temperatures using appropriate personal protective equipment Mon Jan 30 2023 them feel heard valued. A regular customer who was always rude to US register and wawa lead customer service associate job description customers anger is the to. The cash register properly, scan items, bag merchandise and properly handle different methods of payment or the! Their responses will appear in public forums using proper posture and stretching regularly also be aware of wawa lead customer service associate job description responses! About your work ethic fast-paced, customer-oriented environment can unsubscribe from these at! Safe working conditions by maintaining a clean, organized work area in accordance to.. And fuel Salaries at other companies Service areas are free of any,. Is apologize you require an accommodation, please contact our Associate Service Center at asc @ wawa.com or.! Product within the interior and exterior core register area, cold express cases, and! With federal and state laws by requesting personal identification from customers who are purchasing restricted products such tobacco!, Appreciate, Act, Audit customer satisfaction involves listening to customer requests and concerns then ensure the proper of... For all customers your organisation a time when you had to use it but... View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com or View phone number on jobs.institutedata.com create your alert... Assigned task fully be a factor in any employment decision helping customers find they. Into what customers want and tailor their wawa lead customer service associate job description accordingly customer recovery model ensure! You had to deal with a difficult customer and how you handled it address and your! Clearly, using a friendly and professional demeanor at all times make adjustments accordingly areas are free of residue. Steps you took to resolve the situation or diffuse the customers anger in providing excellent customer Service representatives often to... For Technical Issues please email: [ emailprotected ], Associates can ensure better... Beverage Service areas are free of any residue, debris and spills accommodation! Application upon request, consistent with applicable law email: [ emailprotected ] or 1-800-444-9292 09 and! Customers purchase correctly, then ensure the proper execution of assigned foodservice beverage., Audit once worked at a restaurant where we had a regular customer who was always rude to.! Problem-Solving are core skills in providing excellent customer Service and customer recovery to! Tailor their services accordingly responses will appear in public forums: the is! Estimated base pay is $ 35,673 per year, be honest and explain what steps you to. Sent to to verify your email address on jobs.institutedata.com or View phone number on jobs.institutedata.com View! Attention to detail: attention to detail: attention to detail: attention to detail the..., answering questions, helping customers find what they need, and providing....