As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! Staff was friendly, professional and helpful. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America When I told her that three of the rooms were the same type (ocean front)she said that there were people already occupying the rooms near ours. Would def recommend. On one occasion we were existing off the elevator and a lady met us as soon as the door opened and asked if we were in room #. ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. Bed Bugs. For specific inquiries, we recommend calling ahead to confirm. Which languages are spoken by the staff at Crystal Beach Oceanfront Hotel? The hotel staff is very friendly and accomodating. Location, close to many attractions and restaurants. This one appeared to be either a 5th stage or adult bedbug. We were fully refunded (at least, we were told. Our first night was fine without any complications. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. The lady at the front desk was very standoffish and rude. Booking not found double-check your booking number and PIN then try again. Barracuda's Bar & Grill : Closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, Bar is closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, 2nd Floor Pool & Bar: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023, Boardwalk Pool: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! 10% cheaper Dunes Suites Oceanfront 0.15 mi Outdoor pool, beachfront, Tea/coffee maker $80+. We changed our rooms twice in one day. Claim your listing for free to respond to reviews, update your profile and much more. Taxes and fees that are shown are estimates only. They never asked for his name or any identification. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. The hotel is 1 mi from Roland E. Powell Convention Center, and 1.5 mi from Jolly Roger Amusement Park. We hope that you give us a second chance to show you how great Crystal Beach really is! There is no laundry machines but there is a laundry place a block or two away. The Barracuda Grill had good food and service. We left to return later while she was leaving and another lady started her shift. Reviews are most valuable when they are original and unbiased. It had been less than 2 hours how could she not remember. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Staff was less than easy to get along with. Great view from our balcony. We left to return later while she was leaving and another lady started her shift. *** then proceeded to tell us that they've had several more complaints about our dog then proceeded to tell us that their hotel was not pet friendly (they were told about our animal when we called and made reservations) and then wanted to know when we were checking out.. she wanted to see the proper identification for my dogI gave that to her. I will be staying there again next year and will recommend it to everyone. Additional charges may apply. Thanks again for being our guest! First impression was not well maintained, but I'm glad we chose this place. Bed bugs "hitchhike" on luggage, clothing and all kinds of stuff. Please see our partners for more details. Ideally, we'd publish every review we get, positive and negative. We checked all of our belongings and moved everything into our new room. Great location at the start of the boardwalk away from all the noise and lights. <[emailprotected]edbugregistry.com>. Along with a restaurant, there's a snack bar/deli on site. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. We made reservations for a Monday and Tuesday night the week of the hurricane unexpectedly rolled in the month of September. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Front desk person was snotty and acted very indifferent to our complaints and requests. I had to go to the front office and get towels they did not give any wash cloths at that time. (20 minutes). Vincent seemed genuinely concerned but never getting back to us Sunday leaves me feeling like it wasn't that important to him. Own or manage this property? Eve had me sign new paperwork but I did not need to provide my credit card info again. Cancellation and prepayment policies vary according to accommodations type. They're also applicable regardless of the comment's tone. I was initially very pleased with the Crystal Beach Hotel in Ocean City. Update to 8/24/20 report of bedbugs at the Crystal Beach hotel. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Booking.com does not accept responsibility or liability for any reviews or responses. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Thank you from me and my grandchildren and you will be seeing us again. We come to Ocean City every other year an stay here. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. Big bathroom. We hope that you give us a second chance to show you how great Crystal Beach really is! There was vacancy at the motel and this was a busy weekend coming up it was bike week. Respect the privacy of others. Harrison Hall Hotel (from USD 74) Show all photos They even allowed us to come back and us the amenities after check out. Barracuda's Bar & Grill, and direct access to the beach! I put it in toilet paper and checked it. Yes, it offers wheelchair access and facilities for disabled guests. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The property offers free parking. Beach access was perfect. This hotel is clean and located right on the beach. Photos are clearly as you see on website. when I went to get wash cloths they did not have any. Booking.com. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. You are seconds away from the best deals at Crystal Beach Hotel Ocean City, MD! Nearby attractions include Embers Island Miniature Golf (0.2 miles), Old Pro Golf - 23rd Street (0.1 miles), and Old Pro Golf (0.3 miles). Maybe the girl recognized him but I thought that was very unsafe. Thanks again, we hope to see you soon! This one appeared to be either a 5th stage or adult bedbug. Barracuda restaurant had great food. Yes, guests have access to a pool during their stay. Lunch, Ample cabinet space for food Tips if you decide to stay here: Bring hangers because there isnt a lot of drawer space Bring hand soap because their soap is extremely drying Bring cleaning supplies (dish soap, Lysol wipes, paper towels, etc). Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. Summer Beach Condominium #3 35TH St Ocean City MD 21842. . The property offers free parking. It was yet another bedbug. Free WiFi access is available. Would stay their again. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. Only a customer who booked through Booking.com and stayed at a specific property can write a review. And we actually thought about staying a couple extra daysNOT! Overall, it wasn't too bad except for the bedbugs and some of the service. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. The lady at the front desk was very standoffish and rude. Taxes and fees that are shown are estimates only. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Barracudas Poolside Bar & Grill (2nd floor of Baltimore Building). The room and everything in it seemed fine, clean, spacious when we got in. Please enter the dates of your stay and check what conditions apply to your preferred room. Beds were hard as a rock, bath towels were dirty, paint was peeling on bathroom ceiling, drawer was missing on the dresser, beach side pool was in horrible condition the only thing that was positive was the property's location on the beach and boardwalk. If notice of date changes or cancellations are not received prior to the date of arrival as indicated below, your deposit will be forfeited. A cancellation number must also be obtained in order to receive a refund. The view was beautiful. I stayed here two years ago and was very pleased with the entire hotel. The man answering the phone for the hotel told us our reservations where for Sunday and Monday and said he would have to charge us for one night because of 72 hour notice. Immediately someone called from the office saying they had a complaint of a dog barking. We checked all of our belongings and moved everything into our new room. Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay. Our group had seven people spread over four rooms and everyone had issues with their rooms. Thanks again for the review and we hope to see you again soon! Ask inspectorgadget_og about Crystal Beach Oceanfront Hotel. The next morning while waking up, we found a stage 2 larva bedbug. At 11 PM on Monday 8/24/20 my 83-year-old mother, brother, and I were getting ready for bed when my brother noticed that he had bites on him so he checked the bed and there were bedbugs. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. It had 2 queen beds. 477 reviews #77 of 117 hotels in Ocean City Location 4.3 Cleanliness 3.6 Service 3.6 Value 3.6 The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. What food & drink options are available at Crystal Beach Oceanfront Hotel? Staff was pleasant. As we do not have accurate information regarding your reservation, we cannot fully investigate these issues, primarily who spoke with you. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. Our new room seemed fine except that the water in the shower didn't warm up much. YUCK! View Bed Bug Reports For Your Next Stay Hotel (optional): City: State: (or) Zip: - Browse Reports by State 1601 Atlantic Ave 17th St. oceanfront Ocean City, MD 21843 Experience all of the fun and excitement of Ocean City at our resort hotel located directly on the famous Ocean City Boa. Is there a refrigerator and microwave in the rooms? Crystal Beach Hotel has been welcoming Booking.com guests since Jan 28, 2014, Located in the heart of Ocean City, this hotel has an excellent location score of 8.5, Select dates to see this property's availability and prices, Open for: Barracuda's restaurant, inside/ outside the hotel, was very convenient to grab a bite to eat, in the middle of your beach time. The police were called and they informed us that the hotel could require us to move. I don't think we'll ever be returning, though.More. Thank you from me and my grandchildren and you will be seeing us again. I cannot say enough of wonderful things about this hotel and staff. Ocean City MD 21842 Grand Hotel 2.66 Miles Away 2100 Baltimore Ave, Ocean City MD 21842 . The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. The amenities were fantastic! The room was an ocean view on the top floor. If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. No real lobby area. We changed our rooms twice in one day. Which popular attractions are close to Crystal Beach Oceanfront Hotel? Error: I didn't even want to give 1 star. The room itself was spacious and even had a little kitchenette. The same lady that we first encountered was there again and was still unpleasant and unapologetic. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Copyright 19962023 She then assigned us a new room. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. The woman checking us in said there was nothing that she could do because we had different room types. My son's asthma flared to the point where I had to find a medical supply to get him a nebulizer and asthma medication. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. Rooms feature a microwave and a dining area with a refrigerator and a coffee machine. Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842. It has been been recently remodeled and the beds were very comfortable. Recent Updates | Crystal Beach Hotel | Ocean City MD Recent Updates Home Recent Updates FAQ What is your cancellation policy? Lock in the lowest price from these sites. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com Comfort Suites Ocean City 12718 Ocean Gtwy Ocean City, MD. I was initially very pleased with the Crystal Beach Hotel in Ocean City. Which room amenities are available at Crystal Beach Oceanfront Hotel? The same lady that we first encountered was there again and was still unpleasant and unapologetic. . " We really hated to leave, but so glad that we stayed on the Boardwalk, steps to the water in a great place. We checked all of our belongings and moved everything into our new room. We brought it up to the front desk and asked for a new room. I told Eve yes I did check in with her and how would I have a room key if I didn't and even explained the forms I sighed to her. As you noticed, we are on the quieter end of the boardwalk and have spacious rooms! We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). 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