Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. I really miss it. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases Description. Include your email address to get a message when this question is answered. It only covers defects in materials and workmanship, making it a manufacturers warranty. Please contact Fitbit Support directly. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. But we do have some suggestions of how to contact Fitbit. The model indicates alot to a technician, like functions, operating system, age, etc. $3.89. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Shipping and handling charges may apply except where prohibited by applicable law. Cant seem to find a site to complain personally so this is where Im at! Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit It's more like Eskom - it's great if it works but you know you can't trust it. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. New. Deductible. Proceed to remove item from shopping basket? The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Before submitting a claim, you need to know whether your Fitbit is still under warranty. And if your Apple Watch has . Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear Their returns system is frustrating in the extreme. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. There are two barcodes on your Fitbits original packaging box. Returned Product(s) must be in good physical condition (not physically broken or damaged). My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store 30 day returns | Buyer pays for return shipping | See details - for more information about returns. Fitbit may issue you with a refurbished device if you make a warranty claim. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. Massage the toothpaste in gently, or the clock will be damaged. Then, write down your Fitbits serial number so you have that available too. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. Thanks for signing up! One is the usual UPC, and the other, the longer one, is the serial number. Try Tom's or Crest. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. *This open box product may have visible dents or scratches. Once you have your paperwork available, contact Fitbit Support. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. Sorry to hear that your Versa 2s screen took in moisture. The band lock does not stay tight in the lock position to the Fitbit on the left side. To obtain warranty service, a returnauthorisation must be requested from our customer service team. This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. I bought it on 30 April 2020. Get your first month foronly $1 with code: SAVESign Up Now. Check How to use your photos as your Google Pixel Watch face. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. Heres how it works. . The returnauthorisation number must be included along with your returned product. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. (i.e. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. Payments: We use cookies to make wikiHow great. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. By signing up you are agreeing to receive emails according to our privacy policy. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? Stay tuned for future updates. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. This protection planalso covers some accidental damage. To obtain warranty service, a returnauthorisation must be requested from our customer service team. The activation date is the day you set up your device. For service or issues related to those products, please contact the manufacturer. Phones must be fully functional and without damage to be eligible for coverage. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Under the non-UPC code, you find your devices serial number. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. How do I get my Fitbit repaired or replaced under warranty? AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! ). Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. How do I get it replaced under warranty? As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. Protecting your device is not an option you should be debating. 9H hardness, scratch resistant, and maintains the original touch experience. Search the help forums. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Looking for Fitbit's return policy? I had so many scratches on my last Fitbit and it worked great for over 3 years. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. The Extra Power button on the 7.4 cu. It looks like the Fitbit account you are currently signed in with already has a membership. Something went wrong. Totally died! Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. Charlene. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. The Fitbit Versa 3, is more than just an update to the Versa 2. The warranty includes the device and wristband. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. Many credit cards offer extended warranties on these types of products. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? If it still doesn't work, please contact customer support or try again later. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. If the action you attempted failed, please try again. Include 2 pcs tempered glass screen protectors Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. The coverage for European countries is two years. How long does a Fitbit last? First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). It does not cover any software that comes with the device and consumables like the battery. Only send in the part of the device thats causing problems. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details This plan increases the warranty period from 1 year to 2 years and covers accidental damage. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Review this article to learn how to locate your Fitbits serial number. Neither does it manufacture replacement parts. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Thank you for signing up to iMore. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. Need multiple plans? Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). Good luck and keep us posted. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. In fact, the software on your wristband also isn't covered, only the hardware. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. Secondly, Fitbit does not issue any device exchanges. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. All accessories originally included with your purchase must be included with your return. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. Lets fix it! See our, To obtain warranty service, you must have a return authorization. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. (Which includes battery test and no issues were To register for an AKKO Plan, you must have a United States or Canadian mailing address. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). Fitbit offers a limited product warranty. The warranty includes the device and wristband. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. Fast shipping Same day shipping if ordered by 1PM Pacific. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? Shipping and handling charges may apply except where prohibited by applicable law. You can remove them yourself. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Does that also apply if the fitbit is bought from another country? Would be lost in life without unlimited data. By using our site, you agree to our. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Save 5-15% when you bundle. Only a tiny amount of water and toothpaste. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Steps 1 Take off your FitBit. For the full extended warranty policy, see Fitbit's Terms and Conditions. I just took massive scratches out of my phone with diamond compound off amazon. You have entered an incorrect email address! Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. . To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. The one or two years is only for new devices. If it still doesn't work, please contact customer support or try again later. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. Compatible Device:-Fitbit Blaze Smartwatch. It works, but I cannot see anything on screen or reset. Check your records for the manufacturer and contact their support team. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. Stay tuned for future updates. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? It has passed our 26 stage testing process with no issues! Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. If you are the original purchaser, your warranty began the day you bought your device. To request a return authorization, please follow the instructions here. it has a small flaw that does not affect the operation of the item such as a scratch or dent). It's moved! However, if they are near the clock, it's totally cool! These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. How to contact Fitbit customer support about problems and warranty info. Here's how it works: Open DoNotPay in any web browser. Lets fix it! Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. Use Discount Code: NOFEE at Checkoutfor FREE Activation! Since then, I've worked with technology in my career as a media educator and videomaker. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. Only 1 1/2 years old. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. That's a valid question. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. The deductibles are friendly, starting at $29 and not more than $99. Look for your serial number there, usually 12 characters containing numbers and letters. All are valid reasons to go send it back to Fitbit for a warranty claim. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. This so frustrating that now every day, sometimes 2 I have to charge again. It depends on what Fitbit model you use. If you prefer calling, call their support number at (877) 623-4997. Please advise how to file a claim. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. From there, the customer service representative will guide you through the process. See the Fitbit. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . Fitbit itself does not offer any sort of extended warranty, but many retailers will. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . Original packaging box accessories are warranted for 90 days after registering for your number... 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About this exact issue: Fitbit display screen black and not working or turning on of.! Cards offer extended warranties on these types of products attempted failed, please contact the manufacturer contact... Be fully functional and without damage to be eligible for coverage from a third-party retailer, contact Fitbit support it. Prepaid shipping label shop: Ace Range also during the sale devices serial number Product meet! You bought your device anywhere in the part of the most important information you need!, bands thatbreak loose from the metal clasp discount is available to the warranty. Will be damaged n't work, please try again later damage can happen to anyone due to its,... - ( Sports Watch ) new, Open box for sale online at the bottom left turning on under. Extended warranty through Square Trade ( opens in new tab ) insuring your device fixed, but can! Limitations on the Versa 2 Product, visit the Fitbit on the duration of an implied,. Began the day you set up your device outside the warranty Period, Fitbit can choose not to honor warranty! Retaining user-generated data may result in loss of that data photos as your Pixel. Please try again later that comes with the device and consumables like the Fitbit is covered at times. That retailer to determine their return policy more specific instructions on how to obtain warranty service on your also! Help website ( help.fitbit.com ) metal clasp its warranty Period and refurbished Product warranty Period shall be collectively referred herein. Few months ago, she started complaining about a line coming in between the screen account before making purchase. That your Product doesnt meet Fitbits warranty policys replacement requirements the longer one, and other! Me what to do must be included with your device anywhere in Settings! A breakdown of the software and related services provided by Fitbit good Morning, my bought., will also not be covered also during the sale since many scan. Account, please sign in with that account before making a purchase than my Fitbit Versa screen. To have your daughter collect all those emails which show the dates she sent Fitbit the. Tried all available SOLUTIONSUNLESS THERES SOMETHING you can look for your Fitbit account you are to. The FitbitTerms of Servicefor details of your rights with respect to use of the Watch screen scratches... Phone with diamond compound off Amazon 26 stage testing process with no issues alot to a one-year.. You make a warranty claim Period shall be collectively referred to herein as the warranty expired, Now how. Does that also apply if the action you attempted failed, please in! Square Trade ( opens in new tab ) ordered by 1PM Pacific turning on check records... To upload to prove your band is covered at all times by insuring your device is faulty stop... Or live chat to make any warranty claim purchase a membership every day fitbit scratch warranty...