Download speed of (25Mbps Minimum) but (50Mbps Recommended) if nobody else at home streaming. Informs providers and members on Magellans appeal process. . Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). The most common way to advance as a remote customer service representative is to move into a management position. Youll be a good match for the role on our customer experience team if youre excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. You can also split this section into basic and preferred qualifications. Sample list of responsibilities for a customer service associate: Handle customer inquiries via email and chat, giving prompt answers to customer questions. Disculpa For more information regarding VSP Vision benefits, please, Ability to work non-standard business hours, including weekends & holidays, Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback, Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA, Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues, Lead impactful team meetings centered around the customer and agent experience, Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your individual agents, Work collaboratively with other members of the leadership team to foster a team environment where people want to work, Support product launches by providing feedback and assisting with various stages of testing, 3+ years experience in a dynamic, customer-focused environment, 2+ years of experience leading, coaching, developing, and motivating teams, Omni-channel contact center experience strongly preferred, Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction, Experience managing teams both in-person and remotely is highly preferred, Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms, Demonstrated ability to solve problems analytically, Exceptional communication skills across all channels is required, Effective time manager who has the ability to coach others to work more effectively, Strong planning, organizational and time management skills and manage/adapt to changing priorities easily, Self-starter mindset who also thrives when collaborating with working teams, Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager, Experience working at omni-channel call center, preferably within a DTC space, Provide industry leading eCommerce customer support to all Quartzy users via live chat, email, and phone, Communicate with our vendor partners on a regular basis to get our customers the information they need in a timely manner, Assist users in troubleshooting the use of Quartzy software, Identify and escalate issues to team leads, 2-4 years experience in high-touch customer service, Experience working with Zendesk or other related systems, Detail-oriented with strong multi-tasking and organizational skills, Fantastic written and verbal communication ability, Display empathy and understanding of customer needs and wants, Maintain service level standards (quantitative and qualitative measures). Aydanos a proteger Glassdoor verificando que eres una persona real. You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. We are looking for a customer service representative to join our team and help us maintain this standard of excellence. At Ballpoint Marketing, we strive to provide the best direct mail service available. Read about how we use cookies in ourPrivacy Notice. Ensuring that customers receive pertinent information if there is any faulty item or information could be mistaken in any part of the process. CSRs can use their technical know-how to solve complex customer issues and also help new team members adapt to your companys support routines quickly. (1 hour max)The Amazon Call / Status, Priorities & Issues. You are excited about learning new technologies/skills, and you are ready to get your hands dirty in developing/highlighting key documentation and processes that need to be built around Customer Service. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. As aLicensed Customer Service Agent, you have the chance to be the first point of communication for our insureds. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. You care about customers being happy. As a result, your customer base will become increasingly more frustrated with the slow response times, which can consequently hamper your companys progress. Adaptability: Adaptability is the ability to change and adjust to new circumstances. Giving sales presentations to a range of prospective clients. ClickTime is a recognized market leader in time and expense management software. Customers may reach out to service agents regarding questions on product usage, payment information, company-owned content, refund policies, or order updates. Who are Customer Service Representatives (CSRs)? This is a full-time, on-site role based out of Singapore. Proficiency in using Microsoft Excel and Word is an added advantage. Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. Please enable Cookies and reload the page. Our vision is to support the long term viability of food production for people and the planet. Frequently Asked Questions A lot of times in customer support, there are issues that are highly technical or beyond the scope of what a service rep can handle on the spot. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. We are experiencing tremendous growth, and in this role, youll have the chance to help us define our processes as our company scales. You can be anywhere in the world! Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. 2. Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines. As a Customer Support Specialist, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. First, answer the below questions in the link. Understand and comply with all relevant laws and regulations related to the background screening industry and AppFolios screening business, Prioritize cases as necessary; effectively manage a full caseload and queue, Meet all timelines and compliance requirements, Develop and build relationships with partners and internal teams to ensure smooth dispute processes, Liaise closely with team members (both direct and broader) to build strong internal relationships and broaden the knowledge base, Ensure the confidentiality and privacy of personally identifiable information, Assist in the development of policies and procedures, Gain detailed knowledge of AppFolios screening product and a basic understanding of the broader product, Exemplify and represent AppFolios values and initiatives, Lean into challenges; act as a positive and constructive influencer and team member, Exceptional customer service and ability to handle difficult conversations, both internally and externally, in a graceful, courteous, and constructive manner, Ability to work in a highly regulated environment and maintain compliance, Excellent written and verbal communication skills; a meticulous eye for detail and proofreading, Ability to work with flexibility and agility in a fast-paced environment while keeping a positive and curious attitude, Proven ability to handle multiple concurrent projects and complete tasks on time with precision, using independent judgment to accomplish goals, Ability to follow through on tasks until completed, 1+ years related professional experience (e.g., consumer-facing experience), 1+ years of SalesForce-related experience, 1+ years of phone answering software experience (Example; Contivio, Dial Pad, or Momentum), Ability to complete the FCRA Basic Certificate Program, The base hourly wage that we reasonably expect to pay for this role is: $21.00-$26.00. 1 800-462-7009. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. Tell us what *you* think of our resources and what youd like to see here in 2023. Please help us protect Glassdoor by verifying that you're a In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. Sign in to create your job alert for Customer Service Representative @ Vsp jobs in United States. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. The representative should also demonstrate a positive attitude while handling customers. Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Assisting customers in resolving issues or answering questions regarding products or services provided by the company, Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack, Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills, Providing company information to customers, including rates, fees, and other data, Tracking and resolving customer issues using computer software applications such as CRMs and DMSes, Identifying and solving problems with customer orders or service requests, Explaining new or existing products or services to customers via phone, email, or live chat sessions, Entering orders into an order management system or other software application used by the company, Following up with customers to ensure that they are satisfied with the resolution to their issue, Answering customer questions via phone, email, or chat, Investigating and resolving customer complaints in a timely and professional manner, Providing customers with product or service information, Upselling additional products or services when appropriate, Referring customers to other departments or specialists as needed, Tracking and documenting customer interactions, Identifying customer needs and suggesting appropriate solutions, Following up with customers to ensure satisfaction, Responding to customer inquiries in a prompt and courteous manner, Maintaining updated knowledge of company products and services, Adhering to all company policies and procedures, Exceptional communication skills, both written and verbal, Ability to multitask and handle multiple customer inquiries at one time, Patience and professionalism when dealing with difficult customers. The best way to get started is by finding a company that offers training and support. Odwiedzasz Freshdesk.com z Polski? Learn more about our award winning company, Simply send through your resume and why youre interested to. The Customer Care Rep I must adhere to all bank policies and procedures. Primary job functions do not typically require exercising independent judgment. Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, Employee Benefits, and Financial Assets), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People, Places & Brand; Risk; and Technology). Ability to quickly learn complex systems and product knowledge. Parental Leave fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. Act as a first point of contact in addressing the complex and escalated customer concerns related to changes within VSPs family of companies and line of businesses (LOBs), Respond to routine and complex telephone or written inquiries from members, doctors, clients, and consumers; effectively position messages in a manner that is supportive of divisional and corporate strategies as necessary to ensure appropriate resolutions, Prescriptions, Plans, Products, Services, and Procedures, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Demonstrate confidence and skill in guiding customers in arriving at solutions that are supportive of strategic initiatives, Identify and analyze trends and communicate to appropriate business partners. To save time on responding to common questions, Freshdesk lets support reps create canned responses. Using a machine learning data analysis, we determined the following key facts about international customer service representative job descriptions: The average international customer service representative job description intro is about 112 words; The responsibilities section contains an average of 11 bullets points The number of unresolved support tickets in your queue has seen a huge spike. Being on our customer service teams front lines means you'll have unique insight and access to our customer's issues. Empathy: Empathy is the ability to understand and share another persons feelings. Previous remote/work from home experience. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. Si continas recibiendo este mensaje, infrmanos del problema Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Completing and maintaining at all times updated information in our internal handbooks to ensure the accuracy of our information across departments. Samsaras Compensation Philosophy: Samsaras compensation program is designed to deliver total compensation (based on role, level, and geography) that is above market. All our employees may be required to perform duties outside of their normal responsibilities from time to time. Must be knowledgeable with MS Office Suite, primarily Microsoft Excel. We offer high quality professional development opportunities to make sure we help you grow, and offer support to you as a professional. In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated. Bilingual Customer Service Representative. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. This will be a fully remote, work from home role. Assist the consumer by providing an empathetic and helpful response, representing AppFolio professionally. 2023 Freshworks Inc. All Rights Reserved. Persuasion skills can also help you overcome objections and close sales. These workflows can be executed instantly. The work of a support rep does not end at just resolving a customer issue. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Kins mission is to reimagine home insurance, Interacting with current policyholders to resolve issues, answer questions, and beyond, Contacting customers banking institution to obtain additional details, Creating/updating policies for customers to review, Submitting payments in addition to issuing refunds, Holds an active Personal Lines Insurance license, Superior people skills and a strong empathetic nature, Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone, Superb attention to detail (it seems obvious, but this one is important! The range for this position is $12.84/hr. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven byintellectual curiosity,analytical superiority, andbeing world-class operators. Europe & Rest of World: +44 203 826 8149 Still, our company is based on a Nordic culture marked by transparency, responsibility and commitment. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission. This position involves research and resolving customer inquiries via telephone. You may choose to consent to our use of Click the link in the email we sent to to verify your email address and activate your job alert. Execute operational procedures in support of safe work practices. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. More information on whats included in these checks can be found in the Post Offer section of our FAQ page. You will literally be the pioneer of our Customer Service Team. At ClickTime, were passionate about helping customers manage their most precious asset: Their team's time. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. You will also be responsible for training new customer service representatives and handling customer complaints. Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. In this role, you can expect to handle questions regarding policies, payments, cancellations and other topics, as needed. By signing up, I accept the Freshworks Terms of Service and Privacy Notice. This is a Full-Time Remote position. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same. In a nutshell, customer service representatives answer questions or requests from customers or the public. 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